Return policy

At Furrypal, our customers' satisfaction and the well-being of their four-legged friends are our priority. If you are not completely satisfied with your purchase, we have implemented a simple and transparent return policy:

  1. Return period
    You have 30 days from the date you receive your order to request a return or exchange.

  2. Eligibility requirements

  • The product must be returned in its original condition, without signs of wear or damage, and in its original packaging.
  • Returns of used or damaged products will not be accepted.
  1. Return Process
  • Contact our customer service at [your email address/customer service] specifying your order number and the reason for your return.
  • Once your request is approved, we will provide you with a return label and instructions for returning the product.
  1. Refund or exchange
  • You can choose between a full refund or an exchange for an equivalent product.
  • Refunds will be issued to the original payment method within 7-10 business days after receipt and verification of the returned product.
  1. Return costs
  • Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

If you have any questions or concerns, our team is here to help. Contact us anytime at [your email/contact] .

Your satisfaction, as well as that of your companion, is our top priority!